Nathan Lohr

Nathan Lohr is Director of Financial Aid at Wabash College. Prior to joining Wabash, he served as Director of Financial Aid at the University of Indianapolis for nearly three years and worked for over eight years in the IUPUI Office of Student Financial Services as an assistant and associate director with a focus on graduate students, distance education, and student services. Nathan got his start in higher education at Harrison College, serving as an admissions representative, financial aid analyst, and assistant director of financial aid. He currently serves ISFAA as Treasurer and has previously served as Treasurer-Elect, Website Committee co-chair, Conference Program Committee co-chair, Financial Aid Outreach Committee chair, and Public Relations Commissioner. Nathan has also served as Vice President, Treasurer-Elect, and Treasurer of MASFAA. He holds a Master of Business Administration from Ball State University and a Bachelor of Arts in quantitative analysis from Franklin College and lives in Indianapolis, IN with his wife and two sons.

Lauren Greider

Lauren Greider is currently the Executive Director of Financial Aid & Scholarships at IU Indianapolis. She previously served in roles at IU Southeast and the University of Louisville. Lauren holds a Bachelor’s degree in Psychology and a Master’s in Higher Education Administration, both from the University of Louisville. She participated in beta testing for NASFAA’S FAAC exam, and volunteered for FAAC test development. Lauren has earned all 17 NASFAA Professional Credentials and initially earned her Certified Financial Aid Administrator designation in the inaugural cohort in May 2019. Lauren greatly values her time and collaboration with esteemed financial aid professional organizations. She has previously served on the Training Committee for ISFAA, and currently serves as chair of the Long-Range Site Committee and as Delegate At-Large. In addition, she serves on the Nominations & Elections Committee with MASFAA, and recently completed NASFAA’s inaugural Executive Leadership Collective. Lauren is passionate about fostering her team’s growth and development, and loves seeing them recognized for their achievements amongst their campus and financial aid peers. She is committed to offering exemplary service to students and engaging with campus partners, all while remaining within regulatory compliance.

Scott Thum

Scott Thum has been a dedicated professional in the financial aid sector since May 2002. Currently serving as the Director of Student Financial Services at Indiana Tech, he has held this position since 2012. Under his leadership, Scott successfully merged the financial aid office with the business office, enhancing the integration of student services and streamlining processes. With a strong commitment to supporting students and improving financial access to education, Scott has cultivated a collaborative and effective team environment, recognizing the vital role of teamwork in achieving organizational goals. His extensive experience in financial aid administration has equipped him with a comprehensive understanding of the challenges and opportunities within the industry. Scott is actively involved in the Indiana financial aid community and is currently completing his tenure in the Treasurer track of ISFAA. He is passionate about ensuring the financial health of the organization and enhancing the experiences of its members while maximizing support for students. Outside of work, Scott values listening to his colleagues and continually seeks ways to improve practices within a demanding volunteer landscape. He remains dedicated to fostering positive change and advocating for the mission of ISFAA.

Amanda Fishman

Amanda Fishman joined Butler University September 2023, as the Associate Director of Student Services and Programing. In the past, she has served as the Financial Aid Liaison at IU Robert H. McKinney School of Law for 3 years and the Assistant Director of Client Services in IUPUI’s Office of Student Financial Services Campus Center office for 9 years. She earned her B.S. in Psychology from Purdue University in 2002. Amanda has served Indiana Student Financial Aid Association in several capacities as a long-time College Goal Sunday volunteer, prior co-chair of the Support Staff Workshop, and as an Access Equity and Diversity Committee member. Student Financial Aid Administrators and has earned all the National Association of Student Financial Aid Administrators Credentials including the Certified Financial Aid Administrator designation in 2022.

Michael McClure

Mike McClure is a Financial Aid Counselor at Vincennes University. He thoroughly enjoys encouraging and informing students about financial aid. Mike actively promotes the VU motto, “Learn in Order to Serve.” Prior to joining the Financial Aid Office in June 2007, he worked for over sixteen years at the VU WorkOne, servicing nine counties. He also worked as an Advisor with Career and College Directions through Oakland City University. Mike currently serves as ISFAA College Goal Sunday (CGS) Committee co-chair and the CGS media coordinator at VU. He has also served with ISFAA Make It Real and was ISFAA liaison to the Indiana Association for College Admission Counseling (IACAC). He was secretary for the VU Professional Staff Congress. Mike cherishes being married and has two adult children, plus two young granddaughters. In his spare time, he is an ordained Minister and owns a food catering business. Mike holds a Bachelor of Science in Organizational Management from Oakland City University, along with a Business Finance and Secondary Education A.S degree from Vincennes University.

 Amber Phillips

Amber Phillips, an Assistant Director in the Financial Aid & Scholarships Office at IU Indianapolis. Her journey began in 2011 at Ivy Tech-Lafayette before joining IUPUI in 2019. Amber is a proud alumna of Ball State University, where she earned her B.S. in Psychology in 2008 and a M.A. in Student Affairs Administration in Higher Education in 2011. Dedicated to her field, Amber actively contributes to both ISFAA and MASFAA. In recognition of her commitment and knowledge, she achieved various credentials from NASFAA, including the Certified Financial Aid Administrator designation awarded in 2021. Amber's passion lies in supporting students on their educational journeys through exceptional financial aid administration.

Charlotte Sauders

I'm the Director of Financial Aid at Grace College and have been in financial aid for nearly 17 years and higher education for a total of 21 years. I have been part of ISFAA since early 2008 but haven't been part of leadership. Now I would really like to contribute to the organization. ISFAA has been very important to me over the years for training, learning and networking, and I would like to give back to the organization that has helped me so much for nearly 17 years. All of my full time work has been with private non-profit schools, but I have also worked as a consultant for ProEd Solutions since 2018 and have worked with bigger public schools as a consultant. 

Kevin Jacobs

I am honored to be nominated as a candidate for the delegate-at-large position.  I am the Associate Director of Scholarships, Grants, and Federal Work Study at Indiana University-Bloomington.  I consider it a privilege that I have the opportunity to have an impact on students during their academic journeys at my alma mater.  Since joining ISFAA in 2020, I have been actively involved with the organization.  I have served on multiple committees including Conference Site, Conference Program, Long Range Site, Budget & Finance, and Access, Equity and Diversity.  I am currently serving as the Conference Site Committee Chair for the 2025 conference.  Prior to my time with ISFAA, I was an active member of TASFAA (Tennessee).  ISFAA thrives off the involvement of its members and their willingness to volunteer their time.  I would be honored to serve as the delegate-at-large and have the ability to add valuable input to decisions made that have an impact on its members.

Sara Lambie

I’ve been serving ISFAA in the Secretary role since 2023 and in that time have grown through service. I am currently co-chair of the ISFAA Fundraising Committee and serving as a member on the Program Committee this season. Previously I have served on many committees including:  Leadership Symposium (Co-Chair), Access, Equity, & Diversity 2022 Committee of the Year, Support Staff Workshop (Facilitator), NASFAA Credential Training (Facilitator), Government Relations, College Goal Sunday.  I was also honored with the President’s Award in 2024 for service to ISFAA by the president.  I earned my initial FAAC^® designation in 2020 and have since renewed. I am currently the associate director of online student financial services for Indiana University. I have been in the industry since 2004, starting at Nelnet working in the world of FFELP loan origination, and following in various roles both in lending and financial aid at several types of institutions. The majority of my work, in both lending and student services, has focused on leadership, training, compliance, and documentation, and more recently student communications.  In addition to these things, I have also served both MASFAA and NASFAA in various capacities. I look forward to continuing to contribute to the success of our state organization.

Rachelle Sorg

I started working in financial aid at Manchester University eight years ago.  Prior to that I worked in Special Education in the local High School and Intermediate School.  I have worked my way up in the Student Financial Services office starting as Office Coordinator, Financial Aid Counselor, Financial Aid Senior Counselor, and Assistant Director. In my current role, I work closely with the Admissions office and First-Year students and families. I have been the point person during the recent FAFSA Simplification changes.  At Manchester I serve on our Staff Senate.  Last year, I completed the ISFAA Leadership Symposium, which gave me the encouragement to branch out into other opportunities at ISFAA. My favorite part of my job is talking to families about all the opportunities available to them at college!  I am married and have 4 children and 1 grandchild who is absolutely perfect.  In my free-time, I love to work outside in my garden,  visit my children, read, and travel.

Santwinaa Nunez

Santwinaa Nuñez is an extremely detail-oriented and dependable Financial Aid Director with an exceptional track record of providing excellent client service. Renowned for her strong interpersonal communication and leadership abilities, she prioritizes offering guidance and fostering the personal success of students in a diverse community.  Ms. Nuñez currently serves as the Director of Financial Aid at the University of Indianapolis located in Indianapolis, Indiana. With over 18 years of experience in finance within the government and higher education sectors, Ms. Nuñez oversees the administration of more than $142 million in financial aid from federal, state, institutional, and external sources for University of Indianapolis students. She ensures that the Office of Financial Aid adheres to federal, state, and institutional rules and regulations.  Ms. Nuñez became a member of Alpha Kappa Alpha Sorority Inc., Iota Iota Chapter in December of 2001. She possesses a deep passion for community and education, actively advocating for volunteerism and serving the community. In her previous roles at the University of Northwestern Ohio, Santwinaa served as a Disciplinary Review Board Member, Financial Aid Appeal Board Member, and Academic Advisor Board Member. She has been recognized as a recipient of the President Leadership Academy Scholarship at Bowling Green State University and commended by the Director of Financial Aid at the University of Northwestern Ohio for her exceptional service to families. Additionally, she was selected for the U.S. Department of Education Foundation of Leadership Program.  Santwinaa earned her Master's in Leadership in Higher Education from Capella University and holds a Bachelor of Arts degree in Interpersonal Communication from Bowling Green State University.

Vice President of Conference Planning - Megan Watson

Megan began her financial aid career in 2007 at Indiana University Indianapolis. Prior to working at IU she worked at Sallie Mae where she focused on helping students understand repayment options and the importance of keeping their loans in good standing. She has worked in several areas of the financial aid office giving her a well-rounded background in counseling, training, documentation, compliance, processing, and leadership. In her current role as Associate Director of Compliance and Processing, she oversees the federal verification process, Satisfactory Academic Progress, maintains policies and procedures, and conducts internal audits while looking for ways to improve the student experience through streamlining communications strategies and evaluating processes for inefficiencies. Megan enjoys building relationships with colleagues and campus partners to create a dynamic and holistic approach to administering financial aid and scholarship programs. She enjoys being involved in her state and regional associations. To date she has earned 11 NASFAA credentials along with her FAAC in 2020. Since earning her credentials, she has often provided training for her state and regional associations, helping others grow in their financial aid knowledge.

Vice President of Governmental Relations - Sarah Soper

Sarah started in financial aid with IU Bloomington as a call center staffer and worked in various areas within financial aid before becoming the Senior Assistant Director for Recruitment Strategies and Training.  After leaving IU Bloomington Sarah worked with Ivy Tech Community College before returning to IU as the Director for the East campus in Richmond, Indiana.  After a dozen plus years in that role she moved to University Administration and currently serves as the University Director of Financial Aid for Indiana University, with a focus on compliance, audit, and campus support.  Sarah is currently the Governmental Relations committee chair and has served on the Executive Board for the Indiana Student Financial Aid Association (ISFAA) in various roles over the years.

Vice President of Financial Aid Outreach - Caleb Fendrich

Caleb Fendrich began his career in higher education serving in admissions for six years before transitioning to financial aid nearly a decade ago, where he earned his Certified Financial Aid Administrator (FAAC®) designation. Caleb previously served as an Assistant Director of Financial Aid at the University of Southern Indiana, and currently serves as the Director of Financial Aid at the Evansville campus of Ivy Tech Community College. Caleb earned his bachelor’s degree in communication from Bryan College and his master’s degree in communication from the University of Southern Indiana. Throughout his career and education, Caleb quickly discovered and fostered his love of higher education and his passion for explaining complex concepts in everyday language. While he oversees the packaging and disbursement of federal, state, and institutional aid at Ivy Tech Evansville, Caleb considers his greatest successes to be the times he works with students and families directly to help them understand and effectively utilize their financial aid options.

Vice President of Operations - Monique Ware

Monique Ware currently serves as Executive Director of Campus Financial Aid Operations at Ivy Tech Community College of Indiana. Monique also chairs the Indiana Student Financial Aid Association (ISFAA)'s Access, Equity, and Diversity Committee. Previously Monique served as Director of Financial Aid at Ivy Tech Community College's largest campus in Indianapolis and Director of Financial Aid for Marian University. Monique has earned a master's degree in management from Indiana Wesleyan University and a bachelor's degree in management from Marian University. Monique started in financial aid as a work-study and continues to see the important role financial aid plays in making college dreams a reality for students and families. Monique has over 16 years of financial aid experience and has earned her Certified Financial Aid Administrator (FAAC®) designation in June 2024. 

Vice President of Associate Member Relations - Deb Gossman

Deb is a higher education loan services industry veteran who currently works for College Ave and is Head of Campus Development – Central States. She has also worked with other higher education industry companies including Student Connections, Sallie Mae, and USA Group/USA Funds. Deb has been actively involved with ISFAA as a past member of the ISFAA Program Committee and ISFAA Program Committee Co-chair, and most recently serves as the Associate Members Commissioner of the ISFAA Executive Board.  She is a graduate of Indiana University-Kelley School of Business and lives in Carmel, IN.